customer service – or how the world seems to fall apart….


I am not sure if this entry really reflects cb consulting or if I am just having another one of my moments….

What happened this month?

Yes,

  • the tour company reimbursed me two tours and called me to apologize! Happy days.
  • my mobile phone company, although I told them to just take the money from my account for my new phone, decided to tell me off for not paying and I was not happy as you can imagine…still ongoing and to be honest…I am more than happy to escalate that too!
  • the text message alert company does not respond and the ones where I signed up to do not take on any responsibility, e.g. I signed up with A which subcontracts to B. But A is not having any of the problems and tells me to talk to B – why cannot A just sort it for me, I never wanted to do business with B.
  • someone made a copy of our debit card – not happy
  • someone broke into our garage and stole a bike – we need a new garage door (3 months old) and a new bike.

Was that all? I think so, at least what I want you to tell about. Still waiting for 2 orders I placed online, one 1 month and one 1 week ago. Slow turn around these days – not that I had time to read a book at the moment but still. Where is the service!

On a positive note my new job is going well, I really like it.

So overall, things are positive, aren’t they?

It probably comes back to look at the bright side of things and not to bother. And, to be honest, I do not. It is more the hassle that annoys me and to sort things out. I said to my wife about 2 years ago that I am looking forward to the day when there is nothing to be sorted out. But, at the moment I do not think that will ever happen.

Have a great Thursday night – btw, I never noticed where the week went.

PS: Rabjor, if you read that. I have not forgotten, I will be in touch!

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