Sunday Column (186)

The frequent reader will notice that some weeks I have more to say than others. Normal I guess. This week I startled writing this column on my way back from Milan, one of the three Mexad offices I look after. Every time I take off from Malpensa airport in Milan I forget we are literally on the edge of the alps. Nice views, bumpy and windy starts. I got used to it now. My first trip with my Easyjet plus card, which allows me to speedy board, and it makes my life a lot easier. Thanks boss 😉

I should have done that much earlier. Next week Madrid, a week in London, Milan, Germany…the card already paid for itself in 4 weeks. I love it. But do I really? Speaking to a recruiter this week, and I must stress a recruiter working on our side in Italy, one makes the choice in life whether to travel, progress in a career, and potentially travel more and ultimately don’t see one’s children, or if one wants a 9 to 5 job with lots of time for the kids.

I agree. During the week, thanks to my commute, I hardly ever see the kids. The odd day working from home might mean I see them a bit more that day but catch up on work late into the night. The trade off.

20120920-190658.jpg With us moving out of town to provide a better life for the family, we made the conscious decision that life is just like that – in return when I am home, weekends in particular, I have to be 120% home and with the kids. I comply. Happily. Best of both worlds. Trade off. I

I couldn’t do it without the wife though, and 1 night away a week on average three times a month is not too bad. Lots of “me time” too. Now this week has been busy. After last week’s mega event dmexco we hat the ad trading summit hosted by exchangewire this week. A fantastic get together of the industry leaders and a networking second to one. Great content around RTB and data with some good discussions. Unfortunately, or luckily, I had to leave early to see the kids and prepare for my 4 am start to Italy. Tiring weeks with shows and events, so I am glad I missed ad:tech in London vs. the trip to Milan. Priorities.

One more remark re family: Rohan was ill at the weekend and early last week. This means getting up almost every hour at night. That is draining, but of course you do. One does’t have a choice but to help an ill child. Tiring and frustrating as one can comfort but not release any pain, this makes having kids worthwhile. Sounds funny? I feel deep affection and satisfaction to be able to comfort anyone, and being able to help in general. Being able to make a miserable child feel better, particular one’s own, is a VERY good feeling. I love them both very much.

One last word still about Lufthansa. I have been praising Easyjet on twitter for excellent customer service, quick response times for both email but also social media (twitter) responses. I kept including Lufthansa and only after 3 weeks they replied very “stiffly” that if I tweeted my reference number for the email contact, they would let me know which place in the queue I had. It just shows that Lufthansa has no idea how to approach clients in social media. Not only did I only sent them the link to my Lufthansa article for info, I also complained on twitter about their apology email they sent 3 weeks after the strike, offering me £15 off my next booking. Ridiculous and rude! I spend close to £500 on the flights, another £150 unplanned on clothes as they didn’t get the luggage sorted, and they offer me next to no money as compensation. F@ off Lufthansa. If you had offered me £100 plus a miles & more card crediting my last flight on it and sent this as a nice letter, then maybe I would have said “wow they care”. This way I don’t.

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Why I get so aggravated about it? Because my understanding and standard for customer service is a lot higher! This wouldn’t happen if I was in charge. Imagine I was to fly 4 times with Lufthansa this month instead of Easyjet….but never mind. Let them do it their way, I will try to avoid them like the plague 😉 until of course I have no choice. Even British Airways and I fell out a few years and they managed to get it right at the end. And I love BA for that, great customer service and being a true British airline. However, Easyjet for within Europe is the easiest and most convenient airline for me right now. Enough about this.

The weekend was relaxing. Lots of kids time, hugs and cuddles. I love being a dad. The cat got bitten again and much as a surprise we thinking of welcoming a new addition shortly. More about that in the next few weeks 😉 At the same time we are debating to give away one of our cats as she just doesn’t seem to settle.

Sunday I was hungover, worst one for 2 years. Plus I come down with the man flu, whilst it was raining cats and dogs…..

Have a good week,
Volker