Posts Tagged customer service
The frequent reader will notice that some weeks I have more to say than others. Normal I guess. This week I startled writing this column on my way back from Milan, one of the three Mexad offices I look after. Every time I take off from Malpensa airport in Milan I forget we are literally on the edge of the alps. Nice views, bumpy and windy starts. I got used to it now. My first trip with my Easyjet plus card, which allows me to speedy board, and it makes my life a lot easier. Thanks boss
I should have done that much earlier. Next week Madrid, a week in London, Milan, Germany…the card already paid for itself in 4 weeks. I love it. But do I really? Speaking to a recruiter this week, and I must stress a recruiter working on our side in Italy, one makes the choice in life whether to travel, progress in a career, and potentially travel more and ultimately don’t see one’s children, or if one wants a 9 to 5 job with lots of time for the kids.
I agree. During the week, thanks to my commute, I hardly ever see the kids. The odd day working from home might mean I see them a bit more that day but catch up on work late into the night. The trade off.
With us moving out of town to provide a better life for the family, we made the conscious decision that life is just like that – in return when I am home, weekends in particular, I have to be 120% home and with the kids. I comply. Happily. Best of both worlds. Trade off. I
I couldn’t do it without the wife though, and 1 night away a week on average three times a month is not too bad. Lots of “me time” too. Now this week has been busy. After last week’s mega event dmexco we hat the ad trading summit hosted by exchangewire this week. A fantastic get together of the industry leaders and a networking second to one. Great content around RTB and data with some good discussions. Unfortunately, or luckily, I had to leave early to see the kids and prepare for my 4 am start to Italy. Tiring weeks with shows and events, so I am glad I missed ad:tech in London vs. the trip to Milan. Priorities.
One more remark re family: Rohan was ill at the weekend and early last week. This means getting up almost every hour at night. That is draining, but of course you do. One does’t have a choice but to help an ill child. Tiring and frustrating as one can comfort but not release any pain, this makes having kids worthwhile. Sounds funny? I feel deep affection and satisfaction to be able to comfort anyone, and being able to help in general. Being able to make a miserable child feel better, particular one’s own, is a VERY good feeling. I love them both very much.
One last word still about Lufthansa. I have been praising Easyjet on twitter for excellent customer service, quick response times for both email but also social media (twitter) responses. I kept including Lufthansa and only after 3 weeks they replied very “stiffly” that if I tweeted my reference number for the email contact, they would let me know which place in the queue I had. It just shows that Lufthansa has no idea how to approach clients in social media. Not only did I only sent them the link to my Lufthansa article for info, I also complained on twitter about their apology email they sent 3 weeks after the strike, offering me £15 off my next booking. Ridiculous and rude! I spend close to £500 on the flights, another £150 unplanned on clothes as they didn’t get the luggage sorted, and they offer me next to no money as compensation. F@ off Lufthansa. If you had offered me £100 plus a miles & more card crediting my last flight on it and sent this as a nice letter, then maybe I would have said “wow they care”. This way I don’t.
Why I get so aggravated about it? Because my understanding and standard for customer service is a lot higher! This wouldn’t happen if I was in charge. Imagine I was to fly 4 times with Lufthansa this month instead of Easyjet….but never mind. Let them do it their way, I will try to avoid them like the plague until of course I have no choice. Even British Airways and I fell out a few years and they managed to get it right at the end. And I love BA for that, great customer service and being a true British airline. However, Easyjet for within Europe is the easiest and most convenient airline for me right now. Enough about this.
The weekend was relaxing. Lots of kids time, hugs and cuddles. I love being a dad. The cat got bitten again and much as a surprise we thinking of welcoming a new addition shortly. More about that in the next few weeks At the same time we are debating to give away one of our cats as she just doesn’t seem to settle.
Sunday I was hungover, worst one for 2 years. Plus I come down with the man flu, whilst it was raining cats and dogs…..
Have a good week,
Oh dear. I suppose you are not surprised to find a blog post about my recent experience with Lufthansa here. Instead of writing a complaint letter, I am writing this blog post of which I will send a link to the Lufthansa service team.
The story. After 5 hours sleep we woke up to get ready to go to Gatwick airport to catch a Lufthansa flight to Frankfurt. We woke up the boys, 3 years and 18 months, and made it to the airport for 8 am. Tired and with heavy bags.
Given my recent back problems this was pushing it and as you see later, if I had known what day was ahead of us, I had asked for someone to carry my luggage. So I also blame Lufthansa for my continuous back pain. But never mind, no way of proving it.
At Gatwick we were informed about a strike. Lufthansa was on strike. I had no idea. Nor did anyone email, call or text us. A friendly lady advised us that we would get some vouchers, a ticket for the bus to London Heathrow, and that we are booked on the next flight to Frankfurt with Lufthansa.
We complied as we had a wedding to attend. We had ordered kilts, kilt accessories, and the whole lovely outfit for the boys for this special day. Family and friends were looking forward to meet the Scottish family, the three men in kilts. I was proud and excited.
After a bus journey which was fun for the boys but dangerous since buses do not have child seats and our boys are far too small for booster seats, we arrived at Heathrow. Lufthansa put us in the wrong queue which we found out in time to save about 45 minutes. A friendly check in, an almost free meal and we had an hour left to board the plane….so we thought.
Our friends in Germany called and said we were delayed. No word at Heathrow. It seemed as if Lufthansa kept us in the dark but made information available online and in Germany. Further delays caused me to ask at the help desk how long it would take.
Lufthansa totally understood, they said: travelling with children? Wife and you at breaking point? Only oldest boy allowed in play area (open for 2-8 year olds), affected by strike action, tired and at airports for 5 solid hours. Lufthansa booked us on a plane that was supposed to leave 5 minutes earlier than our delayed one. How nice I thought…
Whilst walking away from the Lufthansa service desk our delayed flight got cancelled. I thought that I at least saved to queue for changing the flight now. But will my new flight actually leave? Will Lufthansa in Germany have more information and will Lufthansa in Heathrow withhold information again?
Maybe I check? No one at Lufthansa in Heathrow was helpful. Best Lufthansa could do was a high rate German phone number they suggested I call from my UK mobile. Seriously? All you can do? No information, no caring, no love. We later called that number from a German landline and hang up after 30 minutes at 14 ct/ minute rate. Assuming this line had been busy on Friday it might have cost me a little fortune to call. So I am glad I didn’t.
When, at the end of my willpower to fly anywhere, I asked at the desk whether our flight will go today, they announce the gate. We got on first. The boys were asleep before take off (almost), very exhausted. I couldn’t sleep. We were advised there was limited food on board. I was starving. To cut it short: we landed in Frankfurt, asked the Lufthansa stewardess whether the buggy will be brought to the plane and they said yes.
I guess at that point I should have known to not listen to Lufthansa anymore. We waited 25 minutes to find out that the buggy would be delivered to the carousel. And as I found out much later, to one for extra sized luggage pieces. So we waited at the baggage reclaim for nothing. And this was literal, as our bag never turned up.
The lady we filed the claim with told us that up to 90% the bag should arrive that night. She offered to drive it to where we stayed as she lived close by. It never came that night. We went shopping that night for nappies, underwear and deodorant, toothbrushes and hygiene articles. We got our medication, contact lenses, new cloths for the boys, iPad charger, new dress for the wife etc. etc. the next day. We spend 660 Euros in 2 hours (or the wife did to be precise).
The case never turned up until Sunday night. Many phone calls, attempted calls, being on hold, arguing with a stressed Mr. Stratmann, until I spoke to a very nice lady. I spoke to her twice on the phone, clarified things and had my case back. Lufthansa delivered the case at the end. With a taxi. Straight to the door.
A day late for celebrating the wedding in style.
A day late for handing over the wedding gift.
A day late for the presents we brought.
Never mind. We got there at the end. When checking in for our flight back with Lufthansa they checked our bag and it was 27 kg. They almost wouldn’t allow us on. I offered to buy another bag and get Lufthansa to pay for it. I couldn’t care less. They got us into the trouble. Their fault.
We got 485 Euros reimbursed. So we can’t complain too much as this is reasonable for the cloths we got. Still we would have never spent that money in the first place. Others couldn’t afford to. Luckily my kilt was in the hand luggage. Imagine finding a kilt maker in Frankfurt on a Saturday morning.
The flight home was pleasant. Colin and I looked into the cock pit, we had a friendly and good service, got our buggy and luggage and made it home. Exhausted. Drained.
Unnecessary evil. Maybe this could have happened with any airline. However, only with Lufthansa I had bad experiences in the past 3 years. And I fly almost weekly across Europe. Only at Lufthansa I applied 3 times to their miles and more programme and never heard back. Only at Lufthansa I get the impression they don’t really care.
This is my personal opinion. It leaves a bitter taste.
If in doubt or given the choice I would prefer other airlines. Solely based on this weekend. Plus past experiences. But those had been forgotten when I booked these flights. And this experience will fade also.
Another week, another holiday.
Since my wife was away I decided to take the week off to pick her and the kids up from the airport on Tuesday, it is great to have the family back, and I really enjoyed spending so much time with the boys. Proper family time.
Having said that we set off to go to a wedding in Frankfurt on Friday. An early start which got us to Gatwick for 8 am. Lufthansa however cancelled the flight due to strike actions. This generally wasn’t a big problem I thought. They booked us on a plane from Heathrow that was suppose to land at 4 pm, got us some vouchers and put us on the bus. Whilst not very safe, Colin loved the bus ride and we were ready for take off when the Lufthansa flight got more and more delayed.
I tried to stay calm, asked Lufthansa what we or they can do to ease our pain and they booked us on an earlier plane. I thought that was nice until they cancelled our old flight the minute I left their counter. Fair enough, but our final flight got delayed now too. Anyone who has kids can just imagine how I felt with 2 kids at a busy airport. At the end we made it. Some more empty promises from Lufthansa about luggage, about whether our pram will be collected at the gate etc, and a service which was just appalling.
Last but not least we arrived at our destination and celebrated a fantastic wedding. Unfortunately without the children’s kilts. They and my wife’s dress, the wedding gifts and toiletries were in our bag. And that bag still hasn’t arrived at time of writing. I assume we get it some time next week. As I am about to publish the post the case arrived Who would have guessed?
We had to buy new cloths last minute which we didn’t budget for and Lufthansa will only reimburse 50%. Wow. What a nightmare. I just hope we manage to get back tomorrow. I can’t take another day off work, and I cannot work from a hotel room. Is Lufthansa insured against me not being able to work?
Anyway I will write the whole story up one day and copy it to Lufthansa customer service. If there’s such a thing. Will be a few hundred pounds out of pocket for a few week thanks to Lufthansa, and I have cloths I don’t need. Never mind. They better not be funny about reimbursements.
Otherwise the week was great. We met with some really good friends, my family and brother’s family. The kids and us had a great time. That is all what matters. A slight pressure on and in my head after the wedding but a great wedding party what else does really matter.
Lufthansa however went down in brand perception. With me and thousands of other stranded passengers. They probably lost more money than they had to pay for additional salaries. Silly, annoying and stupid. That paired with bad customer service is just wrong. How can or will those companies survive?
I better stop ranting. We didn’t let ourselves down or got miserable just because some company couldn’t deliver on their promise. I guess I am getting old.
Have a better week,
I think I have one resolution from this week: I give up sleep. I had a good night on Monday night. Tuesday I left early to the airport, the hotel in Milan was awful, and Thursday night as well as Friday night the kids woke us up, stayed in our bed and you just don’t get a good night’s sleep. Luckily my parents were here at the weekend, so I squeezed in a quick snooze to catch up But honestly, I thought things would get better. And on top of it, if you had as much as two glasses of wine, you feel even worse. Not hangover, but just knackered.
What a hectic busy week on top of that! Honestly, I was in Milan and realised that by the time I was back, sleep excluded, I spend 30 solid hours working. Given the rest of the week was pretty normal, I probably came close to about 60 hours this week. I am getting very busy again. But I enjoy that, and I am very productive. It is not about the quantity of hours you spend at work but the output. You remember my presentation about productivity? Or here, a summary of GTD and Productivity. And of course the summary of another great book I read: Bob Seelert on Productivity and starting with the answers.
By the way books. I finished The Personal MBA book. A great book that refreshed some of my MBA Class learnings back in 2004. I don’t believe it has been 8 years that I a) met my wife, b) got my MBA, and c) started working. And I lived in Beckenham for the past 8 years too.
Nicely to the next topic. We are all ready to move, and everyone seems to be happy to exchange contracts and complete. We had a date for late April which might either be pushed back to June (!) or it comes forward to in two weeks time. Wow….it is stressful this whole moving thing. As long as I finally settle this year I am not too bothered when it is. The sooner the better though. Keep your fingers crossed, we might know on Monday…we might not. The constant “not knowing is not great”.
Another book I started reading is “Inside Apple“: after Steve Jobs biography another book about this “fruit company” that I cannot put down. Actually I finished it this weekend. Whilst I wouldn’t want to work for Apple, I can see the appeal a bigger corporation has. If you have seen my CV (link to Linkedin on the right), I am more of a start-up guy. I enjoy building things up, getting things done and manage to do that on a shoe string. However, the more I think about it, and now being part of a bigger company, I see the appeal of a more corporate structure and a more process and outcome oriented corporation. Not that a start up wouldn’t be outcome oriented, but I find it easier changes direction and can re-invent itself new all the time. Not that everyone does though.
Let me finish with my normal moan about customer services. Vodafone again. Every time I take out a contract they decide I need a special service. Last time I had a TV package for £5/month, this time it was a sat nav package for the same price. Excuse me, I cancelled my sat nav package in December 2010!!! With 391 million customers world wide, even if only every 10th customer pays £5 a month and doesn’t notice, you had approximately 200 million revenue extra per month. Now, I can understand their reasoning but that is absolutely WRONG. The only reason I stay with Vodafone is their superior reception – that is everywhere but our office in the centre of London though
Ok, enough of a moan. I quit my Ocado account completely now, so that is done. I had a great weekend with the family, my parents and kids. So all great. Life is great to me, and I am grateful for that. What ever happens will happen. What ever path I chose it will lead me to where my life is destined. I am confident. I am eager.
Have a great week, Easter is coming soon!
A week today is Christmas Day. This year certainly passed quickly. But more about that next week.
This week I was thinking of warming up the crap I am hearing from Vodafone’s customer service but then thought that I get truly bored of incompetent companies’ customer service. But you already know that. Waitrose even didn’t reply to all the questions I asked them in an email but instead just focused on the first. What is wrong with those people? Or are my standards too high?
Enough. This week I was ill. I am still not 100% and have a few issues that are delicate to be resolved. I am loving my challenges lately. I enjoy my life. Actually I am happy.
So this week I want to talk about a very happy man: Postman Pat.
If you don’t know who he is, watch this video:
Postman Pat lives with his black and white cat in Greendale. Colin watches it all the time. Pat has a family, a wife that helps in the local community, a son that goes to school. They don’t have a dog, but other than that, they could just live in Beckeham.
They have this little house, maybe a 2 bedroom. Pat loves his job, enjoys going to work and being busy. He likes his breaks, his cup of teas, the banter. He is there to help, develop and jump in for anyone in the community.
Postman Pat, living in the little village seems untouchable from any economic crisis, price inflation, weather or Vodafone’s customer service. They live in their own little world, a small world, in which they are just very very happy with the situation they are. Like living in a bubble.
I am sometimes wondering if 2012 will find us the place were we can live in a bubble? A place to which I can come home to after my busy days and just go into a bubble where I don’t have to worry. Next year we have to make a decision on schools for the kids and where to live for probably the next 16-20 years. A scary and weird thought. But I hope it is going to be this place that is close enough to my work/London but remote enough for me to be happy in my little world where I can just be very very happy.
Have a great last week before Christmas.
Oh well, a fantastic week, wasn’t it?
Sitting here at the weekend I try to remember what all happened this week. Work seemed to be very busy the first half of the week with it getting less busy towards the end. However, then picked up last minute again. I guess it is holiday season and most people are away. Nevertheless I can’t say I am bored, just the opposite, plenty to do. That means, September is going to be mental?!
Enough about work, although I realised this week that more and more people in the industry are friends rather than colleagues. I guess we are a small little family in online, and particularly in RTB. My article about RTB has been published by more people now, and it is an exciting space to be in. And this space is growing, and I keep meeting great people.
Now, enough about work I keep having discussing with people trying to figure out where I would like to live, and when and how and why….really by the end of this year I’d like to make the call and decide where I want to settle for the next 2 years. I don’t mind London, but I mind the endless thoughts and ideas of it not being London. That sounds like I wouldn’t like to go abroad but that’s not it. I wouldn’t mind at all, but if so, it needs to be soon, and I’d like to get started sorting it. But one step at a time, there are still lots of discussions to be held. Work and private ones.
Oups, did I mention work again? I guess it is where I spend most of my time, but I love it too. Just Friday I had a great conversation with my COO about things, and I am very excited about the next few months.
And (non work related) there were another couple of companies this week that are worth mentioning:
a) Southeastern: for the past 7 years I travel with them into London but keep not getting a seat on half of my journeys in, and think they don’t do anything to listen to their customers. It starts to really p* me off!
b) Ocado: the last two weekends they managed to make mistakes again. I don’t mind a company making mistakes, we all do, but Ocado’s mistake seem to happen every week. I speak to them each week, get refunds and free bottles of wine. But that isn’t helping. All I want is for them to keep their promise and deliver the best service and products ever. I am fighting for it, as I don’t want to shop anywhere else. Maybe I write the CEO a letter this week, we shall see.
Now the kids: I mainly sit with Colin in the morning having breakfast. And he gets upset if we don’t. I sometimes manage to be home to put them to bed, settling them. We are making progress in settling Colin by leaving his door open and stand on the door, waiting for him to sleep. And if he gets up at night we put him back to bed rather than taking him in ours. Allegedly the way forward, less stressful for him than holding the door shut and letting him cry to sleep. And we are feeling better about it too.
Rohan started moving backwards a bit and will be on the run soon. I truely enjoy them both but I am also quite certain this is it. 2 are enough
Then Oma and Opa came to visit over the weekend. Colin got all excited and loved to see them. We went down to Sevenoaks to visit Knole. This is a deer park and castle. A lovely day out which we finished with a nice meal. A fantastic day, great for walking and strolling, and playing golf.
We chilled on Sunday, got some family business done and some shopping. Just what the doctor ordered. I am planning to have a detox next weekend for 3 days from Friday to Sunday, so finishing my t-total month with a proper cleanse. And then I will be off to the next challenge.
Have a great week,
I thought I share a letter I just posted to Southeastern Rail.
Feel free to take the idea and send a similar letter to them, I am sure they will listen eventually.
Charles Horton, Managing Director
PO Box 63428
LONDON SE1P 5FD
Dear Mr. Horton,
Kent House to Victoria Service
I used to travel from Clock House to Charing Cross on my commute to work but recently changed to Kent House in order to go to Brixton/Victoria. Whilst I believe the Hayes line is the busiest line in London, and from Catford it is difficult to board the train (8:04 leaving Clock House), this line has normally 10 carriages, which I understand are a maximum. However, currently, I am more concerned about the recent developments on the Orpington line.
In the mornings I take the 8:12 service from Kent House to London Victoria. This train is usually very busy, so I get on carriage 4 of a normally 6 carriage long train. In 8 out of 10 cases I even get a seat. However, recently the service seems be formed of only 4 coaches. This happened on average about 3 times a week.
If a service is formed of 4 coaches, I am lucky to get a seat, normally stand and from Sydenham, latest West Dulwich there are passengers left on the station that cannot get on the train. Particularly in warm weather conditions, as we had in August, this is unacceptable and not very nice to say the least.
I tweeted about it several times, even compared your service to the conditions animals are allowed to be transported in, and I have to say, I sometimes would prefer to be an animal as it seems that they are treated better.
Also, on Monday this week I contacted your online customer service via the web form and haven’t heard back. I was more than p* off and really annoyed. I find the conditions I travel on 60% of the time inhuman, rude, ruthless and just unacceptable. I find it even worse that Southeastern doesn’t seem to care.
So far I am missing you responding to tweets, engaging with customers and commuters, and not responding to filled in web form. From a company serving London commuters I’d expect more communication, more commitment, and a healthier attitude towards your customers.
If you look at Twitter and do a quick search, you find many passengers being dissatisfied. But I don’t seem to find a response to them (this is a mini snapshot really, I leave it to you to do a full search).
As mentioned in my email on Monday to you, if Southeastern doesn’t react, you don’t leave me and other passengers (and it won’t be difficult to find them), to boycott Southeastern, to put more public pressure on you, or to take things to the industry bodies, e.g. London Travel Watch or Passenger Focus. Having commuted for over 7 years with Southeastern, I probably spend close to £8,500 on travel cards with you.
Rumour has it that you are aiming to increase fares by another 8% next year. My current monthly travel card is around £147.20 and it would go up by a whopping £11.78. For that money I have to get a much better service, guaranteed seat, and a better customer response.
Whilst I appreciate you running a monopoly on train connections in the South East, I don’t think it gives you the right to treat your passengers/customers in a way you do. I think you are missing the point of protecting elderly and disabled. People that don’t stand up for themselves, panic in crowded location etc, that don’t even get a chance to get on the train.
I expect actions! I expect engagement and communication!
Additionally, I’d suggest the following to you: a refund on every journey I stand due to overcrowding.
This is mainly in the mornings as I travel home late from work, so if we say on average I stand 2.5 journeys a week, this makes it 10 journeys a month. I believe that the current ticket if I only buy a point to point card is £25/week, in total £100/month. If make 20 morning journeys (20 weekdays, amounting 40 journeys return), then the price per journey is £2.50, hence I’d like you to reimburse me £25 per month. To be fair, we can go back to May for that, so the total up to end of August comes to £100.
I look forward hearing from you.
Another one of those weeks. Monday started with a “busy end of month finishing it all off” day and a forecast for SNOW. Snow really determined the rest of the week. On Tuesday I was snowed in and worked from home, Wednesday I tried twice to go to London but failed, Thursday was even worse and only Friday I made it to a meeting but decided to work the afternoon from home.
Wow, I feel like living in a third world country. As soon as we have about 2 inches of snow, everything seems to come to a standstill. Firstly the transport system, e.g. the trains, as their electricity supply is next to the tracks. No connection, no electricity, no train service. Then Royal Mail, promising next day delivery but cannot get through even after 3 days. Our lovely Bromley council decided to not collect the trash but also not informing us when or if collection will happen anytime soon. Lastly, Tesco where we ordered delivery early this week to ensure we didn’t have to get out in the snowy weather, decided to not deliver, and not to tell us either. Shit customer service and people not willing to deliver or at least telling you that they make alternate arrangements, seems to be everywhere.
Of course my paper didn’t arrive on Saturday either. And, discussing this issue with our neighbour, he said that him being self employed he couldn’t just “not turn up”. He cancelled meetings but just not telling the customer and pretending they assume things are not moving forward, wouldn’t be an option. However, the big companies really don’t seem to care at all.
What doesn’t go into my head is that we had snow for the last 3 years, and no lesson seemed to have been learned by the authorities. The council doesn’t clear the side roads or pavements. Pregnant women like my wife or people with buggies have difficulties getting anywhere. Older and vulnerable, disabled people would not be able to leave the house. I should probably be glad of the situation I am in: I can drive places, have fantastic neighbours, our heating works (fingers crossed), and we are happy despite my moaning. But the authorities and bigger companies just don’t seem to be able or willing to spend more money to cope with the chaos. Hence I wasn’t surprised to hear in the news that older people died as they fell over in their garden during this weather. Disgusting thinking we are living in a civilised world.I truly believe I am up for challenges at the moment. As they say in Buddhism that you sometimes come to the same problem over again until you solve it. Here we go: I really get annoyed if I pay for a service and don’t get it. And, whilst I understand the above weather might cause some delays, I cannot understand people using this for a permanent excuse. I for my part worked from home. The same amount or even more than in the office. No problem. I cannot afford just sitting here doing nothing, why does Tesco or Royal Mail think they can?
Enough about the weather, the same challenge I seem to get away from the snow. We needed a new lock mechanism for the front door: great, friendly service and the company came out in the snow. Wow, perfectly done. Bromley Security Locksmith are the ones to go for. However, you might remember our hassle with the kitchen. Tiled, re-grouted, re-tiled…I asked the nice lad whether he was confident he would be able to fix it the 2nd time around. He promised me he could do it. However, more tiles are moving and I am now asking for the money back. It is ridiculous people offering a service and cannot deliver. I think that is something that I need to work on.Trying to do a reality check whether I am wrong I find that I get a lot of support. You pay for a service or product and you expect it to work. My problem is that I get really wound up with it, get stressed and just would like to get it done properly. I have to come to the conclusion that I cannot influence those things and they are out of my hand. And if I want immediate results I have to do it myself. This isn’t easy. It means that I can rely less on others and have to spend more time doing it myself. Time I don’t have, time I don’t want to spend.
Alright, enough for today. Despite working from home I didn’t have a great deal of time playing with Colin, nor did I have too much time with my wife. Our weekend was quite busy, with us visiting our friends’ 4 weeks old baby which was a great Saturday afternoon. The moments you look at babies and realise how calm they are, unwound, unstressed just relying on you. These moments you cannot describe. You start realising that you cannot change the world and that you should enjoy every moment.
Hence apologies for the rant but I think I am NOT wrong!
Once my new phone, a HTC Desire Z, arrived I will write a review and let you know how I like Android. If it arrives that is.
We also went to Ikea to get more drawers and a new cot for Ballueder’s baby number 2. And of course a play rug with roads on.
Have a great week, mine is going to be very busy, we are going to have to do a lot of work in the run up to Christmas. So fingers crossed Christmas comes soon.
Love and Kindness from my little world,
This weeks flew past with many many meetings. All good though and we are making progress. I now have to be careful what I write here, as my boss has discovered the blog and seems to have added it to his RSS feed Just teasing I like my boss!
Luckily this week was less eventful than last week. However, we made preparations of handling Colin easier, without my wife lifting him. Quite a few adjustments, including a very cute duvet and duvet cover of the hungry caterpillar. Colin has had his ups and downs this week, and I managed to spend about an hour in the morning with him. His teeth still seem to bother him, but overall he is jolly good.
Another few things I wanted to mention. I tried out another Tai Chi class which I believe goes beyond what I am willing and ready to invest in regards to time and practise. But never say never. I will have to give up my Tai Chi class in Beckenham due to time restraints from my work. It is just not feasible to make it home by 7:30 pm, particularly on a Thursday. Currently, I think I go back to the practical class, e.g. pushing hands, on Tuesdays across the road from my work.
Then I was impressed with some customer service this week. One was with Blackberry Help via Twitter. After I installed the latest software update which had some problems, they talked me through todos on twitter to restore the old settings. Very helpful. The other one was BT Business. Our broadband seemed to drop every now and then in the office, so they first investigated via Twitter, called and seemed to have sorted the problem.
I remember a few years ago when I was at university, e.g. almost 10 years ago, and the first blogs came up. I mentioned to a few people that “companies should have a customer service real time response on their website” – here we go. Twitter makes it possible and if I had thought through my idea, I could sit on a full bank account now. What will the future hold….????
To be honest these are the key developments at the moment. I am recovering from a (mild) man-flu, and have a very busy week ahead. The weekend therefore was quite relaxing. We want to do some improvements on the house, and my wife finally agreed to a TV in the bedroom. More out of necessity as she needs to rest more. Ach well, should be a problem for me having a telly in the bedroom
Have a good week.