Posts Tagged Easyjet

Sunday Column (429)

Last week was a turning point. I believe, and I mentioned that to my wife, that the next few weeks will be a turning point in our life. There are changes coming up, chapters being closed. I start writing this as I am sitting to wait for a delayed flight to Hamburg on Sunday night. So a week ago, prior to Sunday Column 428 being published. Crazy, but that is my creative output. I love writing, keeping myself busy with thinking and strategising. About anything and everything really. I was asked this week what my next book is about, and I said, probably it is about my life, or life or something. No plans yet…

At the weekend we started to speak more German at home. My wife started taking private tuition and the boys tried understanding what I am talking about. I translate the sentences simultaneously. This is only the beginning but we try to become more bi-lingual at home. The weekend was productive with us having done some spring gardening and we finally built the hedgehog house. It was a good weekend, the wife and I went out, maybe a few too many drinks, but hey, that happens now and then. Not many occasions when we can go out to celebrate. Then we had our yearly debate if St. Patrick’s day is actually the first time we met and kissed. Anyway, don’t let me get into that.

Further, I closed the chapter of writing a productivity book. I sent the final drafts off to publishers at Christmas but didn’t get a positive response. So I put it on Amazon Kindle on Sunday, a link is to the right of the post. It is free to download in the first week, but I decided to make little noise about it. A good read I find, and if people are interested, they will find it. I have other focus at the moment than productivity books and worked on them for a few years now. Time to put that to bed. So closing this chapter and focusing on other things is good. Maybe the new book about life 😉

On the other hand I opened a chapter at work. Not only the first 30 minute presentation at a conference for this employer, but also in German! So a double challenge but it went well. So did the panel the next day. I am trying to help out where I can to present the company and hence I flew out to Germany on Sunday. I will continue to be in Germany more often, as I temporary help in the German market. It will be a drag flying, but it is going to be a lot of fun too and a great challenge. Having said that, I had to wait 4 hours for my Easyjet flight coming back, so no more Easyjet for me. The delays were getting to much and I am only back to travelling, so Heathrow it is unfortunately as it is a pain to get there for an early morning flight, and BA or Eurowings instead of Easyjet. The joys. Travelling is never glamorous, and I was hoping to do less, now probably going to do more. But I love a challenge, a chapter and the opportunity to help and support. That’s who I am, that’s what I do, that’s what I enjoy. And work is very good about it too!

As one chapter opens, another closes they say. I travelled with my German passport. I have done since I moved to the UK in 2001. Yet, since Wednesday, I can be hopeful to soon get the British passport too. I pledged my allegiance to the Queen and became a British national. Now I am British and German, soon with two passports. Wow, who would have guessed. It all happened quicker than anticipated in the end. And the application for the passport has been sent. Exciting times ahead. It feels like yesterday that a friend of mine and I discussed this, sitting over lunch in Farringdon. He said, now you know the process, it is easy to do and you don’t know what the future holds. It gives you security he said. He was right. Security and peace of mind. I beat him to it too 😉

I feel at ease. I feel like spring cleaning my life a bit. I put a lot of energy into the new job and really enjoy the challenge. Is it much different to what I am used to? Yes and no. As a friend of mine said the other day: good tech, great people, and you realise how much you know and how much experience you have. Sometimes you don’t realise how much you know, but in this line of work I very much rely on my experience often and enjoy it. Yet, there are new challenges, different experiences, which help me grow and go outside of what I know. Keeping me on my toes. It is great to see the positive difference you can make. And a great team I have!

Then amongst the travel, I listened to a podcast by Tim Feriss, where one of his guests, John Crowley, who has children with a disease, talks about the IPO with his business. His business is in the biotech space to save humans like his children from this particular disease. When he came home after two weeks on the road after the IPO, his daughter woke up when he kissed her goodnight. He said she would be proud of what he has done. And she said, she was proud and that she saw him on TV. He said, what do you think of me on TV? She said he looked short.
In her next breath she asked whether he was around tomorrow to take her to school. That was the most important part for her.
I understand that feeling. The boys aren’t interested if I speak at a conference or close a mayor sales to bring home money to buy the Lego Deathstar (which I refuse to do btw). They care if I bring sweets or if I take them to school the next day. And that’s how it should be. It is important for me to be up at 6 am on a Sunday to do colouring in or build a model of Bumblebee. That should always be our focus, to spend time with our loved ones, to teach them, to help them, to be with them, to share moments with them. And with all the travel, and my wife planning to go back to work, this is still the main priority and focus. And we make it work, as we make anything work we want to make work. Just like turning a page in a book, we move on with life.

Of course we cannot be there 24/7. But when we are there, we need to be in the moment. We must be with them and make sure they see that. We must help them to understand the world and share the experience. I have done that a lot lately with my boys. Individually. Together. I feel better for it and so does my relationship with them.

Have a great week and give your loved ones a big hug.

Love and Kindness from my corner of the world,
Volker

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Sunday Column (186)

The frequent reader will notice that some weeks I have more to say than others. Normal I guess. This week I startled writing this column on my way back from Milan, one of the three Mexad offices I look after. Every time I take off from Malpensa airport in Milan I forget we are literally on the edge of the alps. Nice views, bumpy and windy starts. I got used to it now. My first trip with my Easyjet plus card, which allows me to speedy board, and it makes my life a lot easier. Thanks boss 😉

I should have done that much earlier. Next week Madrid, a week in London, Milan, Germany…the card already paid for itself in 4 weeks. I love it. But do I really? Speaking to a recruiter this week, and I must stress a recruiter working on our side in Italy, one makes the choice in life whether to travel, progress in a career, and potentially travel more and ultimately don’t see one’s children, or if one wants a 9 to 5 job with lots of time for the kids.

I agree. During the week, thanks to my commute, I hardly ever see the kids. The odd day working from home might mean I see them a bit more that day but catch up on work late into the night. The trade off.

20120920-190658.jpg With us moving out of town to provide a better life for the family, we made the conscious decision that life is just like that – in return when I am home, weekends in particular, I have to be 120% home and with the kids. I comply. Happily. Best of both worlds. Trade off. I

I couldn’t do it without the wife though, and 1 night away a week on average three times a month is not too bad. Lots of “me time” too. Now this week has been busy. After last week’s mega event dmexco we hat the ad trading summit hosted by exchangewire this week. A fantastic get together of the industry leaders and a networking second to one. Great content around RTB and data with some good discussions. Unfortunately, or luckily, I had to leave early to see the kids and prepare for my 4 am start to Italy. Tiring weeks with shows and events, so I am glad I missed ad:tech in London vs. the trip to Milan. Priorities.

One more remark re family: Rohan was ill at the weekend and early last week. This means getting up almost every hour at night. That is draining, but of course you do. One does’t have a choice but to help an ill child. Tiring and frustrating as one can comfort but not release any pain, this makes having kids worthwhile. Sounds funny? I feel deep affection and satisfaction to be able to comfort anyone, and being able to help in general. Being able to make a miserable child feel better, particular one’s own, is a VERY good feeling. I love them both very much.

One last word still about Lufthansa. I have been praising Easyjet on twitter for excellent customer service, quick response times for both email but also social media (twitter) responses. I kept including Lufthansa and only after 3 weeks they replied very “stiffly” that if I tweeted my reference number for the email contact, they would let me know which place in the queue I had. It just shows that Lufthansa has no idea how to approach clients in social media. Not only did I only sent them the link to my Lufthansa article for info, I also complained on twitter about their apology email they sent 3 weeks after the strike, offering me £15 off my next booking. Ridiculous and rude! I spend close to £500 on the flights, another £150 unplanned on clothes as they didn’t get the luggage sorted, and they offer me next to no money as compensation. F@ off Lufthansa. If you had offered me £100 plus a miles & more card crediting my last flight on it and sent this as a nice letter, then maybe I would have said “wow they care”. This way I don’t.

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Why I get so aggravated about it? Because my understanding and standard for customer service is a lot higher! This wouldn’t happen if I was in charge. Imagine I was to fly 4 times with Lufthansa this month instead of Easyjet….but never mind. Let them do it their way, I will try to avoid them like the plague 😉 until of course I have no choice. Even British Airways and I fell out a few years and they managed to get it right at the end. And I love BA for that, great customer service and being a true British airline. However, Easyjet for within Europe is the easiest and most convenient airline for me right now. Enough about this.

The weekend was relaxing. Lots of kids time, hugs and cuddles. I love being a dad. The cat got bitten again and much as a surprise we thinking of welcoming a new addition shortly. More about that in the next few weeks 😉 At the same time we are debating to give away one of our cats as she just doesn’t seem to settle.

Sunday I was hungover, worst one for 2 years. Plus I come down with the man flu, whilst it was raining cats and dogs…..

Have a good week,
Volker

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