Posts Tagged RTB
Over the past few months I have had the privilege to put the programme together for a part of the industry that was new to me. A steep learning curve for someone working mainly on the demand side, I chaired the programme of the European Publisher Forum in Berlin.
So what is the supply side like? Is it more traditional, slower to adopt and generally speaking behind the curve as most industry folk would suggest? I don’t think so. Publishers are increasingly innovating.
Actually, their innovation is at a speed not seen in many areas of the industry. Yet they don’t necessary talk about it. The demand side, particular the agencies, brag about ‘how great they are’. Publishers don’t, however that doesn’t mean they aren’t. There is a lot going on behind closes doors that agencies could only dream about.
Today’s challenges, mainly around monetization, RTB vs. direct, premium vs. long-tail, big data and omni screen multi channel – they all were addressed at this year’s forum. I attended and moderated Monday’s sessions with the exception of a few tracks in the afternoon. Unfortunately, I had to leave for another conference and didn’t stay for Tuesday.
This is my own account of the event, my thoughts and impressions of the burning issues publishers are facing, but also about the innovations happening on the publisher side. I don’t want to give a summary of each session yet reflect the main points. I hope you find it useful and engaging, realising how much publishers are innovating and progressing.
At the beginning of any ecosystem is the question how demand and supply come together. In the old days this was via networks or direct, now via exchanges, technology providers or direct. Interesting however is that the publisher doesn’t get a higher pay for his inventory yet the 50% ‘network margin’ has been transformed into five 10% margins for technologies. This somewhat cannot be classed as progress, can it?
The ad operation guys need to become more commercially minded, trying to understand how they make the most margin for their business. Similar to the sales person needing to understand the data and technology spiel to survive. The job functions are changing, with increasing demand for ‘commercially minded ad operational data analysts with 10 years experience’. And, the argument comes from the premium publishers, that the best net revenue margins are still coming from the direct sales. Yet there are businesses where a complete automatisation of inventory sales makes a lot more sense. Different means for different publishers.
The picture of a football pitch from the BBC’s presentation stuck in my mind. We are running into corners of the pitch: search one year, social the next, then participation and now RTB. What we should do instead is going back onto the pitch and consider the whole game and get on with it….Instead of thinking of different devices and channels, we are essentially just looking “at glass”, with the end user not being bothered where, when and how big it is. We need to wake up to a new game, different layers and middle field action.
The majority of engagement, over 40%, is still on TV. Data and context are helping the targeting. Some screens fit one purpose more than another. However, the rules of engagement are changing. With services having logins across screens, the user can be targeted cross device. And one suggestion came up over and over again: why don’t the publishers and the advertisers work much closer together?
Transparency issues are still there with programmatic buying. This is not only true for the price and the value (?) chain above, but publishers holding back on URL disclosures as they don’t want to disclose all their inventory to everyone. This on return stops brand campaigns to be run and it brings back the argument for closer collaboration between publisher and advertiser. On that note, the question came up whether the ATD (ad trading desks) are just a profit extension of agencies, allowing to keep the “network margin” in house?
Incisive Media shed some light on the possibilities of using data, in house and external, to increase their premium inventory. Firstly they streamlined the cookies that were dropped on their site, and with the help of private marketplace, minimum CPMs, login-qualified 1st and 3rd party data overlays paired with floor prices allowed them to keep the premium prices for their inventory. A great approach!
What other key learning did I take away? Publishers started taking their optimisation in house. As an in house SSP or trade desk. The margins that once were taken by networks are now being taken by technology vendors (see above) so the publisher per se doesn’t end up with more money, nor does the CPM change much for the advertiser over the years. However, publishers are getting more clever with their data, using internal data across portfolio sites to sell audiences to advertisers. Whilst some might still be low volume, the impact and quality is high. On external sites via audience extension they can grow their reach and some do so already.
As a summary I can suggest that there is a need for ad operations to consider the P&L and being part of the bigger picture. They need to think outside the technical box yet getting the recognition and responsibility to drive innovation forward. According to some there is no remnant inventory just different tiers, similar to airline seats. A right thought highlighting the misleading perception of inventory when it is called ‘remnant’.
Agencies seem to take more of the revenue in house, building their demand stack, so it seems advantageous to have a tech, eg SSP, in house for publishers. High floor prices keep low profile adverts at bay whilst still monetizing premium inventory via programmatic. The combination of data and content helps segmentation and profit, leading back to the P&L consideration mentioned earlier.
A fascinating forum, lots to learn for a demand side person, yet it shows how much the publishers are pushing innovation in order to stay competitive and fight the attack to sell their inventory below value.
I hope I got the challenges across and looking forwards receiving any comments.
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Thanks for continuing to read my thoughts about the industry. Part 1/2 of the future of the RTB Digital Industry got a few hits.
So what I was saying in part 1?
The future is about tech companies that can deliver added value. Maybe a short synopsis for a lengthy article but the bottom line is that this is where the industry will be going. In the meantime ‘ad networks 3.0’ still have some added value, premium has value and the more complex the technology gets over the years, the more likely the agency can add additional value to the value chain again. Simple really. Wouldn’t you agree?
We are going in circles. And I don’t want to be misunderstood, saying the agency doesn’t add value. However, what seems to change our world more and more is DATA. BIG DATA. A few ZetaBytes of it. What it really means is that we have a lot of data available and need to try to utilise this. And some publishers do, and some publishers don’t. And some agencies try 3rd party data and utilise their clients’ 1st party data, and some don’t. But who owns the data? The adserver, the publisher, the advertiser? I believe that those companies that can utilise and analyse big data best and to the advantage of their clients will win! Simple. I spoke to a premium publisher the other day that achieves higher CPM rates than any other by allowing the first party data to be utilised down to the impression level. Amazing stuff you can do. And, once 3rd party data is more reliable in the UK and across Europe, we can do a lot more analysis and qualitative exploration of data. Stay tuned, a big topic. But don’t think the future is in data collection. It is in data processing. I wouldn’t be surprised if the EMCs and IBMs of this world will soon get (and partly already have got) involved in this part of our industry, because they can process data. They can utilise data. Online data. Offline data.
I also wanted to come back to my earlier comment about the end to end stack. It seems as if the whole industry is obsessed with the idea of a “one stop shop”? Similar to all companies in the space wanting to go public or being sold. I wonder how much VC is there to make it all work out for them….but that’s a topic for a different day. SSPs add DSPs and DSPs add SSPs. Premium becomes guaranteed and floor prices guarantee revenue for publishers. The end game is still to convince the end user or consumer and getting that person to perform an action/buy on the site. Or to proof that the exposure is leading to a brand awareness and sales. Whilst digital is a lot more traceable, it still has to proof its value and performance. Hence I believe that attribution modelling and de-duplication will become very much an essential tool as said in part 1. One probably goes in hand with the other, and the specialists needed for that, e.g. people with the knowledge of digital, data modelling and statistic will be well sought after. To all graduates, get in there, you could revolutionise an entire industry.
Of course, if you follow me on twitter, you would have seen the discussion I was alluding to last week. Should media brokers develop attribution models or agencies? I am not sure if you really want this kind of verification tools being independent. And that is where a lot of BS comes from in our industry. We are relying on a lot of tech that claims to add value without verifying it. We rely on our agencies to make the right decisions without realising how much goes into their back pocket. The lunches are fine but what about the brown envelopes? Yes, I am sure they still exists and the old “I help you and you help me” approach is surely still working. We are buddies in media and help each other. But do we deliver value?
YES needs to be the ultimate answer. Of course (attention: self promotion again) I believe that whatever product I am selling adds value to a client. And this is important to me. I am verifying that via my own ‘independent’ sources and if I am not 100% convinced, or know of limitations, then I address this with the client. Only a win/win situation, full transparency and the true state of your product or service will result in a long lasting relationship. And this is important in a small industry like ours. No ifs or buts. Not every product works each time but overall, you don’t want to end up working for one product and ruin your reputation. Your Linkedin network is a big asset!
So maybe a new IAB body will need to be formed to monitor the attribution models or clients will look at it themselves? A few years back we called it the holy grail and we are now holding it in our hands. We have to be careful about it. And the new holy grail is data as mentioned above.
One of my biggest question remains why an agency would use an end to end stack, or why an end to end stack exists. Whilst most agencies don’t want to develop their own tech, some are keen to rely on one technology or develop some of their own attribution modelling (or other tech). Would you trust your agency? You should I suppose but as margins are more and more squeezed, the independent technology companies are key on delivering transparency to clients and act as warrants to the agency. And if agencies own part of the technology value chain they could become end to end stack too in some way or another. Is that a thread or is the old ad network model moving to the agency side? So I will assume that independent verification companies will flourish over the next few years. Not because of demand from agency or supplier side but clients wanting to find out what’s really happening. There are a few companies out there but none have a profile like the big accountancy auditing firms.
How do I best summarise all my thoughts now?
To be honest, we will see a shift towards the use of more technology and more utilisation of data. Companies who do that well, will continue to strive. And that will be independent whether they are SaaS lead or media driven or tech driven or ad network driven or even end to end stack. It doesn’t matter as long as they deliver a value proposition that allows for easy use for agencies and advertisers alike. With the ongoing complexity of our ecosystem we shall see more independent verification and qualification of key players.
But as always, we are going in circles. Because I really believe that all technology is doing is creating a shift from specialist user to everyday/less familiar user, with some specialist service companies at the side which you might call agencies. The future will be in tech companies that understand to deliver easy to use, high performance, low margin tech, and those tech companies being able to offer a unique proposition like integrated attribution specialised in either DR and/or brand. The more niche and specialised the better the performance – that would be my take. Yes, the omni channel one size fits all DSP will survive. It will be the ‘Golf’, the model that everyone can drive. But the agency proposition and the value proposition will be down to the ‘Ferraris’ and ‘Porsches’ of this world: specialised, high performance driven tech at scale.
Happy driving 🙂
Now I hope this all made sense and I didn’t scare off any potential future employers 🙂 Or, if you liked it, give me a nudge and we talk about it in person.
Shout out and comment, let me know what you think?
What do you believe is going to happen?
Best wishes and see you around soon,
Triggered by my recent redundancy I thought I put some thoughts together of what’s happening in our industry from my perspective. In my little part of the digital industry, in the world of programmatic decision making and big data. Whilst I keep myself busy uncovering the European publisher market and trying to understand the industry from a different point of view, I also take my blinkers off in order to look outside real time and programmatic buying from a demand perspective. Because when I started in real time, or “ad exchange optimisation” as we called it in 2010, the big players like Google or Appnexus weren’t even in the UK yet. Some SSPs (Supply Side Platforms) were working of ExcelSheets in India….those were the days. They call me a veteran of RTB. I think that is a compliment. Yet still, 3.5 years after launching a service provider that got sold to a technology, I still have my doubts which business models will be moving forward. Having said that, I do believe I am more than capable of identifying good business models, technologies and companies who I like to continue my career with. So watch this space.
In the interim (Attention: self promotion), if you have any needs to be consulted on RTB, the industry, your digital strategy or just like to grab a coffee in order to discuss anything, please don’t hesitate to be in touch.
Things have changed in the last few years. We are living in a world dominated by buzz words like “big data” and “programmatic marketing”. Those buzzwords kind of took over “RTB” and “exchange buying”. Some of you might remember the days when SSPs used to be called Yield Optimisers. Those were the days too. But I don’t want to be getting sentimental by looking backwards. Let’s look forward and see what’s on the horizon of our industry:
So what is happening, and what is exciting?
It seems as if some companies trying to move away from media buying dependency and move into SaaS (Software as a Service). There was a discussion on twitter the other day about it. That companies should stick to what they do. However a strong argument for it is to innovate and evolve as a business. I am not saying either is right or wrong but we are at exciting times to see the wheat separating from the chuff. Or is it diversification from network to SSP to cookie-less contextual targeting that brings a new dimension to the industry? Or is it the publisher that does audience extension via 3rd party data, uses data effectively and gets higher CPMs? Or is the future that just all of the above combined ‘wins’ as an end to end stack? Is it about the specialist or the generalist? Like in most other industries we are moving form one extreme to another. Everyone wants to be everything, get the margin from both demand and supply and be the “end to end” stack.
My question would be about the value proposition. Where can some companies actually add value? Who doesn’t know the fragmented Luma landscape? And of course the ever growing question: will 2013 be the year of mobile or will we be looking at mobile from a different perspective?
How many networks used to be out there and were destroyed due to real time bidding? How many networks had to re-invent themselves. And how many got replaced by “RTB network” or “network 2.0”? The names have changed, the principles remained the same. Transparent pricing doesn’t alway mean transparent margins. Word plays allow for wrong perception of what’s actually happening just because it seems better doesn’t mean that it is better.
It has only been three years ago since a few technologies, demand side platforms (DSP), entered the UK display market to buy the right ad at the right time and right price. With a decision making in milli-seconds it became real time advertising or programmatic advertising. From display this soon moved to video and mobile. Having said that, the mobile RTB world is still struggling with tracking and for video it is still early days. I personally still think that video is very exciting moving forward but probably a year away from really taking off in Europe. And mobile is and will always be very exciting. Then of course, omni-channel buying, attribution and budget allocation is on the rise. We can now target social via Facebook and soon via Twitter. Coming from a search background, I am now waiting until we get search integrated too. Or is that already there? And of course the data proposition of which I will speak in part 2.
Let’s look outside conventional RTB (and you can define what that means 😉 ). When you think search, social and display, those are the DR (direct response) channels whilst mobile and video are brand channels for me. Of course display is also brand but more so in the “video display” or rich media display or site takeover space. And latter is less available programmatically, and that’s why the brand budget still hasn’t moved as much across to RTB than a lot of people have hoped. Hence there is a demand for premium or networks servicing that need for non standard ad formats. However, DR budgets are squeezed down to the last penny and decisions on who stays on the media plans is due to performance and insight reporting. You might have heard of this company called Google who early on figured out to do exactly that with search. To survive in this competitive market you need to invest more and more, and you need to make it easier and easier for agencies to work with you. Very simple actually. Hence it isn’t a surprise that even in 2012, new networks, supported by big VC money, are still able to push into the market: good performance, great staff which is well paid, good customer service and excellent insight reporting. They just make it simple for media planners to use them.
And last but not least there are some companies that focus on that DR budget driven by search with a combination of search, display and social. Maybe less RTB driven but they all move into that space sooner or later as ‘real time’ will just be another way of buying media. A currency if you like. So the future might look like the “ad network 3.0” delivering display en masse for branding and reach campaigns whilst other companies focus on the actual DR driven and hard performance goals across the board.
Will the market get more fragmented? No. I believe that a lot of models we are seeing now are going to die in the next few years. Some short term revenue spinners that might sell themselves and then disappear again. Quick and loud into market, quiet out of the market. LIFO – last one in, first one out. Only tech driven companies will sustain the challenges thrown at them, and will be able to deliver long term added value. So technology will be key in the long term in allowing agencies or advertisers to utilise whichever channel they are after. And channel will mean DR vs. brand rather than search vs. video. Big agency groups already split between brand and DR. And there is a reason for it I believe.
I am not saying that agencies aren’t interested in channel attribution and or omni channel buying but you will have one team looking after DR and one team looking after brand. As a supplier of course you talk to both of them. Post click attribution versus post view or completed view or GRP. Audience measurement, conversion measurement, attribution. Yes, there is a future in figuring out the once holy grail.
So what am I saying here in part 1? I am saying that for the foreseeable future there will be a market for well organised ad network models and that only in the next few years technology will really play the key role. Companies who now invest in the right strategy and technology will survive. And once publishers and direct advertisers have caught up with the actual market situation, they then realise who adds value and who doesn’t. No more hiding! And adding value doesn’t mean cheap. You can have the highest margin but still deliver the most value. Then those marketeers who understand what’s happening will apply pressure on their agencies or walk away from them, utilising technology themselves. And, looking over to the US, you will see this trend starting already. But, in the long term, the agency becomes a consultant, it will adopt and will take technology in house again eventually as it will get too complex. Is that too visionary?
I hope you enjoyed this read and look forward to part 2 on Tuesday.
Please leave a comment.
Have a great weekend,
This Monday I attended the Exchangewire Mobile Marketing Event. As always, thanks to Ciaran and Paul for organising this industry get together.
I am still trying to get my head around the question whether mobile is a channel, a device or if people are right that tablets should be desktop devices (allegedly it is Apple’s fault that tablets are counted as mobile devices). Or is mobile just a second screen and we ignore everything else. Will banner ads work or is video the way forward to grab someone’s attention on the small screen? But it is also a private screen. And if you look to Asia, the importance of mobile takes another dimension.
According to the industry there are a few things to consider. Paul Wright started off that we need to look, amongst other things, at:
– cross platform tracking (ID across devices/finger printing)
– consider the volume of data available
– accept that we move away from keyboards
– that the society moves towards hybrid interaction like screens in cars
– local, social, mobile is still key and we keep forgetting that (or haven’t really understood it yet)
Looking from an agency perspective there are of course limitations set by the advertiser in terms of where is the ad shown (premium inventory) and they still like to be associated to Facebook or Twitter as they are prestige and trusted publishers. DSP buying is still not considered as much as it probably should be.
The following discussion supported the idea that mobile is about a “situation”, e.g. on the move, in the tube etc. and that the PC is going to die. Some argue it is more of a private storage or “cloud access device” moving forward.
Inmobi (mobile ad network) says it touches each mobile user about 200 times a month and that the time being spent on mobiles is almost as much as watching TV. I might even challenge that in my case because I spend more time on mobile devices than watching TV. Again this supports the 2nd screen debate.
Is mobile the new way of catching consumers whilst watching TV or is TV the extension of mobile? Will only a multi channel attribution be able to figure that out? What about display, e.g. banner ads – are they still in the equation or are they moving onto the tablets as being the new “online”?
InMobi had a few points like:
– value of data
– mCommerce on the raise
– context being key, e.g. if someone is on the move they might want to have a more picture heavy ad than someone being at a static location; someone with small fingers having different context to someone having bigger fingers (female/male identification without prejudice of course 😉 )
– buying ecosystem: RTB only accounts for 0.5% of all mobile spent and eCPM is too high, fill rates are too low
– market maturation: rich media on the move and more money being put into programmatic buying
The following panel discussion was about the usual: “ROI”, “agnostic”, “audience buying”. However, one point really stood out: We have cracked the tracking on mobile. Wow. If that is the case why don’t we spend more on mobile? Is there an integrated strategy moving forward that allows us to ramp up the mobile spend, track the increased attribution (direct response or branding) and make mobile a full accepted channel after all? Is there enough inventory and commit from advertisers to actually spend money on mobile?
I believe it is time to integrate mobile into every media plan but for some reason we haven’t seen the “big spend” coming to mobile yet. The “year of mobile” is getting postponed 🙁
The Pizza Hut case study proved the point. King.com proved the point. Both (ex) SMV agency guys who have a lot of confidence in mobile. The main targeting options were: tim, geo, audience (families & socialites) and that at scale.
Strikead’s CTO Michael Dewhirst summed the difficulties up: tracking is still not 100% sorted as there is a gap between browser and app cookies. The location data is not 100% reliable and the IP targeting might only be for the provider not the phone itself. So restrictions still apply whilst Strikead seems to have figured it out in regards to tracking. With 29bn data requests each months and the first global (!) mobile DMP.
A short presentation from WEVE and that they can reach 80% of UK mobile users, think that SMS are effective and that 40% of their database are happy to share their location data. More to follow they said….
Admobious presented their audience management platform. King.com then pointed out that there is no turn key solution for tracking but what exists is good enough. And, quite frankly, Angus made it clear that it is not important whether the media is bought in real time, through a single platform or not, via API integration or any other “intangible benefit” as long as it works. Simple 🙂
The following talks from Rubicon and Twitter were a nice summary of how much is spend on mobile in the UK: it is as much as the total ad spend in Slovakia per annum. Twitter has been real time from the outset….and has always been predominately mobile. So here we go.
In summary my take away:
– mobile is huge, has potential of a massive spend and ultimately will grow
– only a few companies really know what they are talking about in terms of tracking and data usage
– tracking has been cracked but advertisers don’t seem to embrace it yet
– media plans need to take the 2nd screen into consideration and always add some mobile budget
– a combined media plan for mobile/connected TV seems a good option
– mobile is very fragmented and difficult to gauge whether it ever is having “a year of mobile”
– the mobile device stays personal
– the mobile device will replace the wallet
From a marketers point of view: there is NO way to ignore mobile. It is going to be huge. However, we need to move away from the classification of “mobile being a device” but as an industry re-define what we consider “mobile”. If that is “on the move vs. static IP” or “WIFI vs. 3G” to make best use of the possibilities and tracking options available, I don’t know.
Maybe you have some comments and ideas?
I look forward to hearing your thoughts, and should you have any questions re mobile RTB don’t be afraid to tweet, comment or send me a SMS 🙂
The event was set in East London and as always I got lost getting there. One of my feedback is to move the next event to W1 – Westend London. Bring it home 🙂
It started with Karim from nugg.ad speaking about predictive behavioural targeting. A great concept and idea of which I have seen little traction in the UK yet. However, I believe the data that is collected can be very valuable for both publishers and agencies alike, whilst an integration into DSPs and RTB platforms could potentially threaten other 3rd party data providers due to the high quality of the data.
Next up was Martin Kelley from Infectious Media. Potentially a competitor to mexad, whilst they are more direct client focused, the presentation was great. Not only did Martin explain and picked on the inefficient media planning and buying cycle at agencies which only slowly started to shift with RTB, but he also rightly stated that RTB is just another way of buying media. That means that we are at the forefront in display, and that video, mobile and TV will follow suit. With only 20-50 bidders worldwide, the algorithms are still key to making a campaign successful. He agree with our CEO Sacha Berlik about the need for changing and adaptable algorithms which are key to making different segments successful. Something DataXu is mastering – as the only DSP out there at the moment.
Richard Foam from the ABC was speaking about the “new IASH” which calls itself Digital Trading Standard Group (DTSG). I am personally very curious to see where IASH is going and how important it will be for the industry moving forward. As I don’t want to stir any controversy, I better don’t dig deeper into that topic.
Sacha’s presentation about mexad and European media buying was fantastic. Of course I would say that but it gave great insights into campaign performances and CPM prices on pan European campaigns. The secret sauce of mexad is simple: local offices, permanent manual optimisation, and communication with and within the local markets. Yes, that simple. A well trained, platform agnostic team that knows how to scale campaigns across DSPs. Just by opening local offices mexad saw massive performance increase in local campaigns. Sacha also pointed out that DataXu is currently the only DSP that adopts its algorithm according to verticals and past learning which is key to best performance for RTB platforms.
Unfortunately I then missed a few sessions, including the “leaders in the industry” session which I was quite keen on. Sorry guys.
The after lunch sessions are always a bit slow. However, I was hoping for more insights from Rubicon or the Guardian on how publishers utilising RTB, SSPs and managing their inventory. It seems, with credit to Ciaran from Exchangewire, as if some publishers build “PTD – publisher trading desks”, utilising multiple SSPs. I wonder if there will be a platform agnostic approach to SSPs one day, similar to the mexad model on the buying side. No, I am not looking for a job to work with publishers, but I love to see a further fragmentation of the industry…..or maybe not. I guess our eco system is complex enough, isn’t it?
Rob Webster from Mediacom did a great talk for AdOps guys. Whilst not down my line, it was a great insight into how agencies function, what needs to be done, and what the consequences of small mistakes might be. Rob is great in terms of his experience and it really shows when he is speaking passionately about this topic.
I have to say that the last three sessions: Pubmatic, IAB and the discussion on privacy law got a bit too much for me. Yes, I might have shut my eyes to concentrate harder, but it was very late in the day. The deadline for the ICO guidlines/legislation/self regulation of the 26th of May is looming, however we as an industry still haven’t found much of a consent how we want to address the privacy issues. It might just be a simple “opt out” approach via browsers. Or a general consent unless you opt-out via the famous opt-out logo.
Anyway, another great Admonsters event. Thanks for the organisers to put on this conference. I truly enjoyed it and the industry get together. Some more heated debates or insights into some of the stuff that is going on would have been nice. There was also a bit of video RTB or mobile RTB missing I found. Maybe next time we move a bit further from display into RTB buying in general, and the way the consumer is looking at media.
However, a fantastic event. Thanks again, and see you soon.
On the private side of things we are making progress with the house buying/selling process. We went to Hassocks on Saturday and looked at a few properties: four and three bedrooms, newly build and older with character, or just “a house”. Some interesting viewings.
We drove our new car down there, so that was all good. Really enjoy driving the people carrier. You don’t feel as “cool” as in an SUV and hence you seem to drive a bit more relaxed. Not sure if it really matters though.
I suspect you are all curious to hear about the houses we looked at, the offer we received for ours etc. But I decided to only share that with people I would like to. Once things are complete, I am more than happy to share details here too. Just so much information: we will accept an offer on our current place on Monday, and we will make an offer on a 4 bedroom place down in Hassocks on Monday too. Fingers crossed all goes well, we will be moving before the summer. Wow! I didn’t expect things to move that quickly. But, then you never know how things might change, e.g. buyers or sellers pulling out. Happens. It ain’t a deal until you got the keys in your hands….
I guess that is enough excitement for us. All I need at the moment to be honest. Exciting but also draining. Decisions. Decisions. This week looks promisingly quiet. A conference, a day off on Friday for my boy’s 1st birthday.
Have a great week,
I thought I put a list of all my industry articles 2011 into one post:
Another week, this time full of Christmas parties, lies behind me. A good week. Good chats, good progress, good meetings. Overall this week wasn’t stressful but busy. Good busy.
You saw my article about RTB and branding. I love RTB. Really do. I think video RTB will be the next big thing. I had lots of chats about that. But enough about work, it is weekend after all.
Rohan has been sick this week. The vomiting bug finally caught us. I guess it was a matter of time as this bug has been going around for a while. Hence we had to cancel the trip we planned to Winter Wonderland in Hyde Park with some friends of ours. Then of course Colin got it at the weekend too. I am feeling queasy but hopefully will be spared.
You remember the times when you didn’t have kids? It sounds terrible, as I wouldn’t want to miss them in the world. However, you remember when you could sleep in until 10 am each weekend day? When you went out for meals, drinks and parties? When you had a nap in the afternoon, went to the gym and just spend time with your partner?
Now you have to fit things in when the kiddies are asleep. I am struggling with the gym, parties and late nights are only occasional events, carefully planned. Kids make you focus solely on them, particularly of course when they are ill and more vulnerable.
But never ever would I want it any different. It just wouldn’t be the same, feeling needed, grown up and being able to pass on knowledge, expertise and fun to a little human being that challenges you new every minute! It couldn’t get better!
Let me make another note on customer service and Ocado. After we quit Ocado due to unreliability and no improvement to their services over a period of almost 6 months, we thought we try another delivery. However, that delivery of course was late. They didn’t contact us as our phone number they had was wrong. Did they not have our email address? I cannot understand how a company like Ocado that clearly tries to be a market leader and has a high standart and expectations on customer service can f* things up that often. On the same account. Over again. Ridiculous, and now definitely off our radar. We have been quite happy with Tescos lately. Maybe because you expect less and you are more forgiven. But as you save about £20-£30 per weekly shopping this works out well.
Anyway, no point of raging. On a very positive note my wife and I got ourselves a new stereo for Christmas. Nothing special but an all in one mini HIFI system that plays off a USB stick, iPod/iPhone, CD and digital radio. It replaces a 20 year old Kenwood stereo system. I like the new system, hooked up my record player and TV, but also our old speakers. Pioneer does a nice little stereo here. Really like it 🙂
Then, another positive is that we sold our bed frame on eBay and as you have seen yesterday we now have massive space. Means we soon should be able to order our Futon. We are just waiting for their Christmas sales which should be starting this week.
I guess that is all for now. Two weeks to Christmas. Looking at my diary I should be able to wind down from late this week. I cannot wait for the Christmas break.
Bless you all,