Tag: social media

complex life

Now I hope you will enjoy this post. I want to talk about complex life. We have less time, more information and more things going on – all the time. This makes life very complex in my view. For years I have been one of those people that needed a Blackberry, a mobile device, needed to extend their followers on Linkedin, Twitter, Xing, Facebook and make sure that all contact details I had from people were up to date. I was always on top of things. But then, life got even more complex. I noticed 3 years ago that I cannot just add every person I met in my life into a database that already had over 1,000 people on it. Every time I synchronised my phone it took almost an hour, and some people never made it to my list of “friends”. Even 5 years ago when I bought my last laptop, I thought I needed to evaluate every single option of the laptop and every feature to make sure I always have the most up to date equipment. Someone I know just admitted to research weeks (!) what kind of new TV to buy. Over the years, not

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Vodafone got things right!

Now, not only was I asked to tell everyone, but I am more than happy to do so! Vodafone called me late tonight and gave me the offer I wanted. The person I was in contact originally was out of office. Now my question is WHY? But first, let me say that Thomas Rushton and his Webteam (Thanks Lee) kept their promise and put things right after I tweeted and blogged about it. It still does not go into my head that – A company makes it so difficult to change between contracts and that I could have created more work by canceling my (consumer) contract and then becoming a new (business) customer again. – That I need to push on social media, e.g. Twitter, Blogging, Linkedin to get attention. And, I don’t believe that the social media influence itself has caused them to think about it. At least I don’t hope it did, but that somewhere along the line the “customer (e.g. me) was king”. I tried to think of an analogy (maybe not the best but it is almost 10 pm): My teddy bear from years ago: I love him, I nurture him, I want to keep him

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Can Vodafone win me back last minute?

I am sitting here and just do NOT understand. You must by now got the message of what I think of Vodafone. I hate Vodafone’s customer service. I direct messaged with the director of customer service on Twitter until he unfollowed me, and emailed with his team and finally got moved to a business account. That was, after I had to sign another direct debit mandate and form, because the online form we discussed several times on the phone had suddenly disappeared. Now, I am officially a business customer and can upgrade my account. However, the upgrade means I need to pay for a new phone rather than getting one for free. To get the latter, I need to cancel my contract, change to a pay as you talk contract, and then come back to Vodafone as a new business customer. Could that be the solution. I tried. I really think I tried it all. Writing on Twitter, being friendly in emails, asking for nothing else but being transferred to be a Vodafone business customer for a better deal and a free phone, and then, when I thought everything is sorted, I get stabbed in the back. I have to

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Vodafone has bad customer service

Yes, I am very much pissed off. I cannot say it in any other way but the first things I did this Friday after I got home is to sit down now, and write this post. And, I feel better once I have done it. I still cannot believe it…empty promises! Ian Shepherd, Director Customer Service Vodafone, wanted to make me an advocate of the brand, “Understand. We are better than your experience has shown, and will fix the issues you’ve blogged. I’m determined we will earn your loyalty!” – that was a message on the 16th of July after I complained through Twitter and on my blog, see here about my rant about Vodafone’s bad customer service. Thomas Rushton even commented, saying “customer feedback is important to us“. They seem to have the social media channels, but I am thinking, do they know how to use them? I am here to help, if you need any advice? Anyhow, to cut a long story short. On the 11th of July I filled in a form online to transfer from a customer account to a business account. Just after my last complaint, I got confirmed that: – It takes 30 days

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Vodafone Customer Service

I wrote about my “unhappiness” with Vodafone before. However, this time it is different. When I found out that my new work does not supply me with a blackberry, I decided to get one myself. I was thinking about it anyway and went to Vodafone as my contract is about to run out the end of August. In store they told me that I could not get a business contract, which includes the 24 hour phone replacement service and free land line calls as well as the free Blackberry, whilst having a customer account. Therefore, they suggested that I should cancel my contract to a “pay as you talk” and then come back to the store and take out a business account. Of course I wasn’t happy with the solution and contacted their online and telephone team and got various answers. Whilst the telephone team sent me a very complicated transfer form, the online team sent me a link for an easy form to transfer my phone number and contract to a business account. However, that form had a usability issue which didn’t let me fill in my correct birth date, e.g. the days only went from 1 to 28.

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Sunday Column (18)

Another week? Not a normal week, that is for sure. Monday I spent all day preparing for a big presentation on Tuesday. That presentation went really well, showing off my knowledge about incorporating SEO, PPC and Social Media in Business Development/Marketing: my topic, my passion! That was good and the feedback was good too. Another couple of companies and recruitment consultants got back to me and it was all looking good for offers, opportunities and future job offerings. Given the recession, I have done well securing interviews and offers. Now, fingers crossed. However, nothing was decided early this week. Wednesday through to Friday I spent waiting. Waiting for 2 things: Jobs of course but, almost more important, waiting to understand my boy. Colin decided to get louder, more noisy and grumpy. Oh dear, whilst it is totally normal, we didn’t know what to do. We had a health visitor around who gave us a great introduction on what they do and how they monitor babys’ progress. I should mention the health visitor came as a routine and not because Colin got louder! There is great support for children and families here in the UK. Also we had someone around that

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Michael Jackson

The Guardian put this video on its website and I thought I want to share this. It shows the popularity of keywords/tags and how the “Michael” and “Jackson” and “arrest” (part of cardiac arrest) was getting popular on the social media site Twitter. However, I found out about Michael Jackson’s death through a breaking news email rather than Twitter.

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Twitter’s future and customer service

I am a little behind my reading this week. On the i-media newsletter I found an interesting article from Brendan Nelson about “Where next for Twitter?” Reason me picking up on this one is that Nelson pointed out a few very interesting things about Twitter. The idea of brands to embrace Twitter is not new. He uses the example of First Capital Connect to alert travelers of any train problems. My hosting provider uses the same method to alert me when the server is down. I know of a company, or many by now, that embrace social media to engage with their clients. Example is a broadband provider where the Managing Director got a keyword alert on a Sunday morning for his brand name that someone was unhappy with his service. He engaged with the customer and sorted things out for him Monday morning, resulting in the person twittering about the great customer service and engagement with the client! This is just one example of many. In the old days people recalled products, sent letters and tried to reach people through offline advertising. Nowadays people use 140 characters, instant online SMS, to engage with other people. They recommend services and

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Twitter (once again)

How many followers do you have? Do you follow XYZ? Twitter is getting more and more popular with the amount of followers getting more and more important. Often I get a lot of people following me because I write keyword rich. Examples are to tweet about the International Search Summit using keywords like “social media” or “SEO” and people start following you. There are tools out there that follow people automatically that write a certain keyword. You then decide whether you follow them back or not. Sometimes these are “random followers” and you are not sure which value they bring to you and you do not follow them back. However, it is polite in the twitter world to actually DO follow them back. Now, people like Matt Cutts or Anthony Robins, they cannot follow everyone back. Because if they did, they would end up having millions of people they follow. They are like the “star amongst the tweeple” 😉 Anyhow, I was writing about Twitter tools before and one that I really like to use on a regular basis is Friend or Follow. This tool shows you who is following you back, who is not and who is following you

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