Comments on: Vodafone Customer Service

By: Vodafone got things right! | Volker's Blurb

Vodafone got things right! | Volker's Blurb — Wed, 05 Aug 2009 20:53:41 +0000

[...] first, let me say that Thomas Rushton and his Webteam (Thanks Lee) kept their promise and put things right after I tweeted and blogged about [...]

By: Vodafone has bad customer service | Volker's Blurb

Vodafone has bad customer service | Volker's Blurb — Fri, 31 Jul 2009 19:15:55 +0000

[...] Ian Shepherd, Director Customer Service Vodafone, wanted to make me an advocate of the brand, “Understand. We are better than your experience has shown, and will fix the issues you’ve blogged. I’m determined we will earn your loyalty!” – that was a message on the 16th of July after I complained through Twitter and on my blog, see here about my rant about Vodafone’s bad customer service. [...]

By: iain_mac

iain_mac — Thu, 23 Jul 2009 20:56:16 +0000

Volker,

It would appear that where BT Business leads, others follow!

By: Volker

Volker — Thu, 23 Jul 2009 13:43:40 +0000

Thomas,
Thanks for monitoring and commenting.
Yes, I cannot wait either to get my blackberry and will definitely keep you in the loop how things are progressing.
Ian wanted to make me an “advocate to the brand” – let’s see how things progress.
Yours
Volker

By: Thomas Rushton

Thomas Rushton — Thu, 23 Jul 2009 10:43:03 +0000

Hi Volker,

Thanks for your comments about Vodafone. Feedback is important to us, and I’m particularly interested in your comments about social media as I work in the Vodafone Web Relations Team.

We’re a team recently set up to communicate with customer via social media, whether that’s forums, blogs or social networking sites. We’ve already got branded channels on Facebook, Twitter and YouTube, and will look to expand this in the future so that we can be everywhere our customers could possibly go to get help.

It’s actually Helen from my team who called you the other day after you tweeted about your experience, and I’m pleased we were able to clarify everything for you. Whilst I know you’re a social media fan and you’ll no doubt enjoy blogging about your experiences with us in the future, if you do need any account help then feel free to email me at my address given, or email the team at webrelations@vodafone.com.

Thanks for listening, and let me know how you get on with your BlackBerry- I’m hooked on mine!

Best Wishes,

Thomas Rushton