customer service again – fitness first last

Hello,

I wrote about fitness first’s customer service before. Now, I decided to leave them and join my local council gym. It is cheaper, closer and it upgraded all the gym equipment.

After the last hassle of changing between clubs my contract got “officially renewed” although I have been with fitness first for quite some time. Now I have to wait for the minimum period to be over to cancel the membership, and have to see an adviser to cancel my membership too.

That is what I did today. And, I was positively surprised. I had to sign another form that says I want to cancel and not take the opportunity to sign up for some free stuff if I decided to stay. Got a temporary card and can use the gym until end of the year. Not too bad.

Will then join the council gym, Beckenham Spa, for £13/month less and it is about 10 minutes closer to home. What else I want. Happy days?!

Only problem: the time to use the gym 🙂

Have a good weekend
Volker