Customer Service – finished

One down, one to go ,-)

I wrote about that holiday city tour company. Supposedly, after leaving a voicemail in their US office, their Paris office and writing another email, only then the person in charge was informed. Who then, of course, reimbursed me the tour and a 2nd one as well…..almost as if he got scared.

Why do we need to take drastic measures to ensure good customer service?