Sunday Column (322)

Exciting times. At time of publishing I will be networking with the international digital industry. In no other place than Rome. I haven’t been to Rome for a long time, yet probably don’t get a chance to see much either. Let’s see. Of course I report back next week.

Despite my hatred about the commute, the train had been on time once this week, I also enjoy the community of commuters. The chap that confirms the train is stopping at our station despite the wrong on-train announcements. The guys in the morning for the daily chit chat. Yet, the moment we get on the train it is “each to their own”. We get on with our things. Sleep. Reading. Writing blogs. Internet banking. Emails. Whatever is on the list that day.

A lot of ladies put their make up on and I am still debating whether I mind it or not. I suppose I am not too bothered, yet I wonder what people would say if I shaved on the train. Surely that wouldn’t be acceptable.

I get a lot of reading done on the train, yet this week was all about recovering. I had my first Kettlebell class which was more exhausting than I thought. Now I am trying to fit in a Kettlebell routine into my exercise plan, as I now have the garage free of stuff. My den. Yet my new shed is still not finished, so the overall project would have taken two weeks longer than anticipated. A bit annoying. Great craftsmanship yet no delivery on time.

As you know I have very high standards when it comes to customer service. And again, I was surprised twice this week. The first time that my insurance didn’t kick a fuss or made it extra difficult to repair my phone. So I got an exchange and will pay my excess, and the cheque arrived already too. Wow!

However, Apple of course wasn’t a problem. Their online chat was great helping me when I ran into problems restoring the phone. It is all set now, I hope anyway. Yet Vodafone once again managed to piss me off!

I contacted them on the 24th of April for a “copy of my contract”. They said they send a pdf which they didn’t. I called again on Saturday and they explained it takes 24 hours. Monday they told me I should email them, however it was on my file but delayed due to the weekend. The email team got back to me asking for security details and never got back to me after that. My tweets to VodafoneUK_Help rang through, then again another email and 10 days later I had my proof. WTF?? Seriously, that is rubbish.

Then two days later a call centre agent tries to upsell me on Vodafone. Sorry, but sort your sh* out and call me (I am sure you have my number) and apologise first, then offer me a deal and make sure I am not leaving you guys when my contract is up. And it is up very soon! I then, upon request, emailed them again with that story. Give me some free stuff and make me happy I said. Let’s see what they answer.

Why I am still getting annoyed at them? Because I am helpless and in no position to actually change their behaviour, yet I am dependent on what they tell me and how they treat me. And they can treat me however they like, can’t they? Maybe I should contact Watchdog or some kind of website or TV programme and really go after bad customer service. Whilst not trying to overlay my high standards on every thing, as otherwise I would get too frustrated, I do expect more respect from a brand like Vodafone. Guess not.

Another bad example of customer service
Another bad example of their customer “service”

Also this week I booked some time off. Plan is to go camping. Putting all those little things in the Amazon basket that we might not need, camping gadgets, is exciting. Will I enjoy it? Yes, I think so. It will get me out of my comfort zone and as long as the boys love it, I am sure I will. I just hope the dog is ‘out of’ season by then.

A catch up with a good friend and a great networking night left me a wee bit ropey on Thursday. A good night though. Some proper high level networking which is great. Being a bit tipsy definitely helps to chat, connect, and ‘speed date’.

Hey, and that was another week. As normal, the usual working hours cramped into less working days.

Last but not least Cameron won the election. Not a bad result, given all other leaders resigned. He seems to be our best choice currently, so let’s carry on for another 5 years and see.

Have a great week.
Volker