Today another story of poor customer service – from the financial sector for a change.
I wrote to my lovely credit card (cc) company a “secure message” asking to raise my limit. Purely to be on the safe side for our house expenses coming up (not that I can put the whole house on the cc 🙂 ).
So, I got a nice message back within a few hours saying that it is not a problem and the limit was granted.
However, today a company called me up saying my cc is not working. Embarrassing! I spoke to my cc company and they said that I the limit was not raised and that I cannot get a higher limit. I said “fair enough” as I do not necessarily need the limit, however I asked how they dared to tell me they raised the limit but did not.
“I should write a complaint online about the limit” they said. So I did, mentioning the above and explicitly saying “I do not care about the limit but mainly about you telling me that the limit was raised”. Haha, got a message back saying that for an appeal about the limit I would have to……
Often I wonder about customer service. And why people are too stupid to understand me and my emails. Sometimes I wonder if it is me?! Then I show people my emails and they reassure me that it is not me – it is them!
I now replied, again via secure message, that I don’t care about the limit. I care about their service. 18 months ago their charged me for being 150 GBP over the limit for 24 hours and it took 10 emails to sort it and get my money back. Ridiculous.
Alright, I keep you posted.