Tag: ocado

Sunday Column (370)

I start this blogpost in the air. My second flight of the year. I am in a Fokker, a KLM Cityhopper, from Dusseldorf to Amsterdam. I just spend two great days meeting clients in Germany and now I am heading to another meeting in Amsterdam, flying back on Friday night. I miss the family. At time of travel I spoke to the wife twice but hadn’t managed to speak to the kids. Busy. When I landed I managed FaceTime at Amsterdam airport. It isn’t easy but they don’t know any different. Also I am not gone for too long. Not that often. We trying really hard to balance life and work. Life really is what we balance. And in the end I managed an earlier flight home, surprising them to be home for dinner. It is fun and seeing it in any other way doesn’t make sense. Whilst one hotel wasn’t up to the ‘Ballueder standards‘, the ride there was. I managed to catch a Tesla. It was futuristic. It was amazing to sit in that car. That feeling was like being in the future already. Wow. That reminds me that we are still looking at cars. The Skoda Superb

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Is it just me? Customer Service again.

I wonder lately. Three weeks ago I took my car to the garage because of a noise. When they found out it was the hand brake, they replaced it. I have been back three times, now a fourth time in order to get rid of some noises that shouldn’t be there. And, Kwik Fit clearly said they had tested it. How could that be? Then I went to the Slug and Lettuce in Beckenham today. I got a plate where half way through I noticed that the cheese had some mouldy bits (mozzarella for fajitas). When I complained I got an insecure “I am sorry” and then new cheese. The bill came without amendments, e.g. reductions. So I asks whether they wanted to review the bill serving my 2 year old and myself mouldy cheese. I got £2 off without a further apology. How rude! Then Ocado delivered the wrong soup. I haven’t had trouble with Ocado for a long time but now it seems to start again. Phil & Teds on the other hand responded to my enquiry about a not so well designed sun cover very quickly. Delivery for the new part took three weeks though but the

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Ocado @ocadouk

I was sold to Ocado. The ex investment bankers that gave up their job to improve the world. Right…. It says on their website: “We believe that you should be able to enjoy first-class service without having to pay more for your shopping. […] the same outstanding quality, range of choice and service you’d expect in your favourite supermarket. We bend over backwards to make our service extra-special, and you’ll quickly spot lots of thoughtful touches, like colour-coded delivery bags, text message delivery reminders and drivers that bring your shopping right to your kitchen table.” Now we started shopping with Ocado about 8 weeks ago. Once I complained about the freshness but I believe I was wrong. Happens. One of our first deliveries was late but the driver called saying he will be there shortly. I was impressed. From the first moment I dealt with Ocado, things seem to be right. I got an i-calendar invite, so my delivery slot was added straight to my calendar. About 2 weeks ago we didn’t get all the ordered articles. I tried phoning their hotline but no one answered. I tried a different number and it was dead. My subsequent email explaining we

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